PLEASE READ THESE TERMS OF SERVICE ("TERMS") CAREFULLY BEFORE USING THIS SITE OR ANY RED ATLAS SERVICE. THESE TERMS INCLUDE A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER (SECTION 17) THAT AFFECT YOUR LEGAL RIGHTS (IF YOU ARE A CONSUMER IN THE EEA, UNITED KINGDOM, OR SWITZERLAND, SEE SECTION 19 — SECTION 17 DOES NOT APPLY TO YOU). BY CREATING AN ACCOUNT, CLICKING TO ACCEPT, PURCHASING A SUBSCRIPTION, OR ACCESSING OR USING THE SERVICE, YOU AGREE TO BE BOUND BY THESE TERMS.
These Terms are an agreement between you and RED Atlas Inc., a Puerto Rico corporation ("RED Atlas," "we," "us"), and govern your access to and use of the website located at atlas.red, our web and mobile applications, the RED Atlas Platform, the RED Atlas API and AI Connectors made available on Self-Serve Plans, and all data, content, reports, and functionality made available through any of them (collectively, the "Service").
Enterprise customers. If you or your organization has entered into an Order Form or other written agreement with RED Atlas incorporating the RED Atlas Enterprise Terms of Service (the "Enterprise Terms"), the Enterprise Terms — not these Terms — govern your organization's subscription, and these Terms govern only your general use of our public websites. Publication rights, contact and lead data, and custom credit volumes are available exclusively under the Enterprise Terms.
Changes to these Terms. We may update these Terms from time to time. If we make material changes, we will provide notice at least thirty (30) days before the changes take effect by emailing the address associated with your account and/or posting a prominent notice on atlas.red. Changes apply prospectively from their effective date. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms; if you do not agree, you must cancel your subscription and stop using the Service before the changes take effect. Changes to Section 17 (Arbitration) are subject to the additional notice and opt-out provisions of that Section. The version of these Terms in effect at the time of your use governs that use. Prior versions are archived at atlas.red/notices/archive and are available on request.
1. Definitions
"AI Connectors" means the integrations, connectors, plugins, or protocol endpoints authorized and published by RED Atlas that allow the Service to be queried from within third-party artificial-intelligence platforms and assistants (for example, Claude, ChatGPT, Gemini, and Grok).
"Client Deliverable" means a document or report prepared by you for a single, identified client in a Qualifying Engagement, as further described in Section 5.3.
"Credits" means the metered usage units that are consumed when the Service is queried or when reports, exports, or API or AI Connector calls are made, at the consumption rates published or displayed by RED Atlas from time to time.
"Plan" means the Self-Serve subscription tier you have purchased or activated (currently Free, Starter, Professional, or Commercial), with the features, data access, Seat counts, and monthly Credit allotments described on the pricing page at atlas.red at the time of your purchase or most recent renewal.
"Publication" (and "Publish") means making any RED Atlas Data, or any analysis, visualization, excerpt, or derivative of RED Atlas Data, available to the public or to any third party other than as expressly permitted by these Terms, including via websites, mobile applications, social media, listing portals, print or broadcast media, newsletters, blogs, podcasts, research or market reports distributed to more than one client, marketing or advertising materials, investor or fundraising communications distributed to multiple recipients, conference presentations to the public, or any dataset, feed, file transfer, or API made available to a third party.
"Qualifying Engagement" has the meaning given in Section 5.3.
"RED Atlas Data" means any data, records, analytics, valuations, estimates, indexes, statistics, maps, images, text, reports, or other content or information provided or made available by or on behalf of RED Atlas in connection with the Service, in whatever form accessed and however delivered, including data accessed through the RED Atlas Platform, the RED Atlas API, AI Connectors, or file exports.
"Seat" means a subscription license for one (1) unique, named individual. Plans priced per seat require a separate paid Seat for each individual who accesses the Service.
"Self-Serve Plans" means the subscription tiers offered for online purchase at atlas.red without an Order Form.
2. Eligibility; Accounts; Seats
2.1 Eligibility. You must be at least eighteen (18) years old and able to form a binding contract to use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes that organization.
2.2 Registration. You agree to provide accurate, current, and complete registration information and to keep it updated. RED Atlas may decline to create, or may suspend or terminate, any account whose registration information it cannot verify or reasonably believes to be false.
2.3 One person per Seat. Each account and each Seat is personal to one named individual. You shall not share login credentials, permit more than one individual to use a single Seat (whether serially or concurrently), or pool, rotate, or automate access to circumvent Seat-based licensing. On Plans priced per Seat, each individual who accesses the Service must have their own paid Seat.
2.4 Account security. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately via RED Atlas Support of any suspected unauthorized use or security breach. RED Atlas is not liable for losses caused by unauthorized use of your account.
2.5 Organization-controlled accounts. If your account is paid for, created at the request of, administered by, or associated with the email domain of an employer or other organization, RED Atlas may treat that organization as the owner of the account and the ultimate account holder, and may transfer, block, or discontinue access accordingly when your relationship with that organization ends.
2.6 One account. You agree to maintain only one Free account, and not to create successive Free accounts, use multiple accounts, or otherwise structure account sign-ups to obtain additional free Credits or evade limits, suspensions, or these Terms.
3. Plans, Credits, and Data Access
3.1 Plans. The features, data access, Seat pricing, and monthly Credit allotments of each Plan are described on the pricing page at atlas.red and may change prospectively. The Plan terms displayed at the time of your purchase (or, following any change of which you are notified, at your next renewal) are incorporated into these Terms.
3.2 Credits. Use of the Service — including queries, reports, exports, API calls, and AI Connector calls — consumes Credits at the rates published or displayed by RED Atlas. Unless otherwise stated: (a) monthly Credit allotments reset at the start of each billing cycle and unused Credits do not roll over; (b) Credits on the Free Plan are a one-time lifetime allotment; (c) Credits have no cash or monetary value, are not property, are non-transferable, and are not refundable; and (d) RED Atlas may modify Credit consumption rates prospectively, and will provide notice of material changes. Exhausting your Credits does not shorten your billing period or entitle you to a refund; additional Credits may be available by upgrading your Plan.
3.3 Data access by Plan. Access to categories of RED Atlas Data (for example, residential property data versus commercial property data) is determined by your Plan. You shall not access, query, or obtain — directly, through the API or AI Connectors, or through any other person — data categories not included in your Plan, or use any means to obtain data that would otherwise require additional fees or a higher tier.
3.4 No contacts or lead data on Self-Serve Plans. Owner and party contact information, contact enrichment, and lead-generation features are not included in any Self-Serve Plan and are licensed exclusively under the Enterprise Terms, which impose additional legal-compliance obligations on their use.
4. Billing, Renewal, Cancellation, and Refunds
4.1 Automatic renewal. Paid Plans are subscriptions billed in advance on a recurring monthly or annual basis, in U.S. dollars, to the payment method you provide. Your subscription renews automatically at the end of each billing period, and your payment method will be charged at the then-current rate for your Plan, until you cancel. By providing a payment method you authorize these recurring charges. Where required by applicable law, we will send a renewal reminder before an annual renewal.
4.2 Introductory and promotional pricing. We may offer introductory pricing (for example, a discount for the first three (3) months of a monthly subscription) or promotional discounts. Introductory offers are available only to first-time subscribers, once per person or organization, and eligibility is determined by RED Atlas. When an introductory period ends, your payment method will automatically be charged the full then-current price of your Plan each billing period unless you cancel before the end of the introductory period. Annual plans are billed once, in advance, for the full annual term at the annual rate displayed at checkout.
4.3 Cancellation. You may cancel at any time, without contacting support, using the automated cancellation flow in your account settings at app.atlas.red/account; you may also cancel by contacting RED Atlas Support. Cancellation takes effect at the end of the current billing period: future charges stop, and your access and remaining Credits continue until the period ends. Cancelling does not retroactively refund the current period, except as provided in Section 19 for consumers with statutory withdrawal rights.
4.4 Refunds. Except where required by applicable law, payments are non-refundable and there are no refunds or credits for partial periods, unused Credits, or unused Seats. We may issue refunds or account credits at our sole discretion; doing so once does not obligate us to do so again. If RED Atlas terminates your subscription without cause under Section 12.2(c), we will refund the prorated unused portion of any prepaid fees.
4.5 Price changes. We may change Plan pricing on at least thirty (30) days' notice. Price changes take effect at your next renewal after the notice period. If you do not agree, cancel before the renewal takes effect.
4.6 Taxes. Fees are exclusive of taxes. You are responsible for all applicable taxes, levies, and duties (including Puerto Rico sales and use tax (IVU) and any similar taxes in your jurisdiction), except taxes on RED Atlas's net income. Where RED Atlas is required to collect taxes, they will be added to your invoice or charge.
4.7 Failed payments; chargebacks. We may suspend or terminate access for failed or reversed payments. You are responsible for charges accrued through the date of termination. Initiating a chargeback for validly incurred fees is a breach of these Terms.
4.8 Third-party purchases. If you purchased through a third party (including a mobile app store), that party's billing and cancellation terms apply to billing matters, and you must cancel through that party.
5. Your License to Use the Service
5.1 License grant. Subject to your compliance with these Terms and payment of applicable fees, RED Atlas grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license, for the number of Seats purchased and during your subscription period, to: (a) access and use the Service; (b) run queries, generate reports and valuations, and view, download, and print RED Atlas Data made available for export under your Plan; and (c) use RED Atlas Data (i) on the Free Plan, solely for your personal, non-commercial evaluation and research, and (ii) on paid Plans, for your own internal business purposes and, where applicable, in Client Deliverables as permitted by Section 5.3. All rights not expressly granted are reserved by RED Atlas and its licensors. You acquire no ownership of, or other interest in, any RED Atlas Data.
5.2 Internal business use. "Internal business purposes" means use by your paid Seats, within your own organization, to inform your own decisions, underwriting, valuations, operations, and work product. It does not include any Publication, any distribution of RED Atlas Data outside your organization except as permitted by Section 5.3, or any use for the benefit of any third party except as permitted by Section 5.3.
5.3 Client Deliverables (paid Plans only). RED Atlas recognizes that agents, brokers, appraisers, property managers, and lenders prepare work product for individual clients. Accordingly, on paid Self-Serve Plans you may include limited excerpts of RED Atlas Data in a Client Deliverable, subject to ALL of the following conditions:
- (a) Qualifying Engagement. The Client Deliverable must be prepared in the ordinary course of a bona fide brokerage, agency, appraisal or valuation, leasing, mortgage-origination, or property-management engagement concerning one or more specifically identified properties in which your client is a prospective or actual party, owner, lender, tenant, or manager — for example, a comparative market analysis for a listing, an appraisal of an identified parcel, or a rent analysis for a building your client owns or is acquiring (each, a "Qualifying Engagement").
- (b) One identified client. The Client Deliverable may be provided only to the single, identified client (and that client's own transaction counsel and advisors in that engagement) for whom it was prepared. It may not be provided to multiple recipients, distributed as marketing, posted or made accessible online, or reused for other clients.
- (c) Non-public. The Client Deliverable must be confidential and non-public. Any Publication of RED Atlas Data — including on websites, in listing materials, offering memoranda circulated to multiple prospects, newsletters, research or market reports, media, marketing, or advertising — requires an Enterprise agreement, regardless of your Plan.
- (d) Supporting material only; record cap. RED Atlas Data must serve only as supporting reference material within your own independent professional analysis, which must constitute the substance and value of the deliverable. A single Client Deliverable may include data for the subject property or properties and no more than fifty (50) additional property records (for example, comparables). RED Atlas Data may not itself be the deliverable, and you may not charge any fee for RED Atlas Data as such.
- (e) Excluded engagements. The Client Deliverables license does NOT extend to — and the following always require an Enterprise agreement, even if prepared for a single client and kept confidential: consulting, advisory, research, analytics, or data-services engagements; market, feasibility, impact, or portfolio studies; policy analysis; due-diligence reports on markets or portfolios; litigation support or expert reports; and any deliverable in which RED Atlas Data, or analysis substantially derived from RED Atlas Data, forms the basis of or a material component of the value of the services for which you are compensated. Any deliverable prepared for a government entity outside a Qualifying Engagement concerning specifically identified properties requires an Enterprise agreement.
- (f) Attribution. Each Client Deliverable must credit RED Atlas legibly and proximately to the data used, as: "Source: RED Atlas (atlas.red)".
- (g) No downstream rights. Your client receives no license to extract, reuse, republish, or redistribute RED Atlas Data from a Client Deliverable, and you must not represent otherwise.
- (h) No structuring. You shall not divide an engagement, stack or rotate Self-Serve accounts or Seats, purchase on behalf of an unnamed principal, or otherwise structure your use of the Service to bring outside-scope work within this Section 5.3 or to avoid Enterprise licensing. Doing so is a material breach.
5.4 Publication requires Enterprise. For the avoidance of doubt: no Self-Serve Plan includes any right of Publication. Publication of RED Atlas Data with attribution is licensed exclusively under the Enterprise Terms. If you wish to publish, cite, or redistribute RED Atlas Data, contact sales@atlas.red.
5.5 Retention. You may retain copies of reports and exports generated under your Plan while your subscription remains active, solely for the uses permitted above. Upon termination or expiration of your subscription, Section 12.4 applies. Client Deliverables validly delivered to a client during your subscription may remain with that client as delivered.
6. AI Connectors, API, and Automated Access
6.1 Authorized connectors only. The Service may be queried from third-party AI platforms only through the AI Connectors published by RED Atlas, and through the RED Atlas API only as included in your Plan and using your own API keys. Any other automated access — including scraping, crawling, agents, headless browsers, or bulk retrieval tools operating outside the AI Connectors or API — is prohibited (Section 7).
6.2 Credits and conduct apply. Queries made through AI Connectors and the API consume Credits and are subject to these Terms, including Sections 5 and 7, exactly as if made in the RED Atlas Platform. You are responsible for use of the Service through your connected AI accounts and API keys, and for complying with the third-party AI platform's own terms. RED Atlas is not responsible for third-party AI platforms or for how they process, store, transmit, display, or use your queries or the data returned to them, nor for outputs those platforms generate.
6.3 AI outputs are not RED Atlas statements. Responses generated by a third-party AI system — even when based on RED Atlas Data — are the output of that system, may contain errors, omissions, or fabrications, and are not statements, valuations, or advice of RED Atlas. Verify material figures against the RED Atlas Platform before relying on them.
6.4 No AI training; text and data mining reserved. You shall not, and shall not permit or enable any third party (including any AI platform, model provider, or data aggregator) to, use the Service or any RED Atlas Data to train, pre-train, fine-tune, calibrate, ground, embed, benchmark, evaluate, or otherwise develop or improve any machine-learning or artificial-intelligence model, system, or dataset, or to create embeddings, vector databases, retrieval corpora, or other persistent stores of RED Atlas Data beyond the transient session use necessary for an authorized AI Connector to answer your query. RED Atlas expressly reserves all rights in RED Atlas Data with respect to text and data mining, computational analysis, and AI training, and this Section constitutes an express reservation of rights and opt-out to the fullest extent recognized by applicable law in any jurisdiction. Machine-learning and AI training licenses, where offered, are available only by separate written agreement with RED Atlas.
6.5 Technological measures. Authentication, API keys, rate limits, Credit metering, Plan-based data-access boundaries, and similar controls are technological measures that control access to RED Atlas's proprietary systems and copyrighted compilations. You shall not circumvent, disable, probe, or interfere with them. Circumvention or unauthorized access may violate, among other laws, the Computer Fraud and Abuse Act (18 U.S.C. § 1030) and the Digital Millennium Copyright Act (17 U.S.C. § 1201), in addition to these Terms.
7. Prohibited Uses
You shall not, and shall not permit, assist, or enable any third party (including any vendor, contractor, service provider, or AI system acting on your behalf or at your direction) to:
- (a) scrape, crawl, spider, harvest, or use any robot, bot, agent, or other automated or manual process to access, acquire, copy, or monitor the Service or any RED Atlas Data, except through authorized AI Connectors and the API within your Plan;
- (b) copy, download, extract, or retrieve RED Atlas Data in bulk, systematically, or in amounts exceeding the ordinary needs of the uses licensed in Section 5, or use the Service in a manner that imposes an unreasonable or disproportionate load on our infrastructure;
- (c) build, populate, enhance, verify, or refresh any database, dataset, index, model, or information repository using RED Atlas Data, or store RED Atlas Data for access by any third party;
- (d) sell, resell, rent, lease, license, sublicense, distribute, syndicate, transfer, or otherwise make the Service or any RED Atlas Data available to any third party, or use the Service for timesharing, service-bureau, or outsourcing purposes or otherwise for the benefit of a third party, except as expressly permitted by Section 5.3;
- (e) Publish any RED Atlas Data (Publication is licensed only under the Enterprise Terms);
- (f) use the Service or RED Atlas Data to develop, improve, or contribute to any product, service, dataset, or information resource that competes with, or serves as a substitute for, the Service or any RED Atlas offering, or to improve the quality of any data you sell or contribute to a third party, or to benchmark the Service for a competitor;
- (g) use RED Atlas Data for any purpose regulated by the Fair Credit Reporting Act or as described in the RED Atlas Data Use & Disclaimers Notice, or in violation of fair-housing, fair-lending, anti-discrimination, privacy, or marketing laws;
- (h) circumvent, disable, or interfere with any security, authentication, rate-limiting, metering, or access-control feature of the Service; access accounts, systems, data, or data categories you are not authorized to access; or probe, scan, or test the vulnerability of the Service without written authorization;
- (i) reverse engineer, decompile, disassemble, or attempt to derive the source code, underlying algorithms, models, or structure of the Service, except to the extent such restriction is prohibited by law;
- (j) remove, alter, or obscure any copyright, trademark, attribution, or other proprietary notice, or misrepresent the source, currency, or content of RED Atlas Data;
- (k) frame, mirror, cache (beyond transient technical caching), or archive the Service or any portion of it, or deep-link to non-public pages, without written permission;
- (l) upload or transmit malware or harmful code; interfere with or disrupt the Service or networks connected to it; forge headers or identifiers; or impersonate any person or entity;
- (m) submit content to the Service that is unlawful, infringing, defamatory, or that you lack the right to provide, or that contains personal information of others without authorization; or
- (n) use the Service for any unlawful purpose or to facilitate any violation of law or regulation, or in any manner inconsistent with these Terms.
You agree to notify RED Atlas promptly at legal@atlas.red if you become aware of any unauthorized access to or use of the Service.
8. Submissions and Feedback
8.1 Feedback. If you provide suggestions, ideas, feature requests, corrections, or other feedback about the Service, you assign to RED Atlas all right, title, and interest in that feedback, and RED Atlas may use it without restriction, attribution, or compensation.
8.2 Submissions. If you post or submit content to the Service or to RED Atlas (including comments, corrections, photographs, and other materials) (each a "Submission"), you grant RED Atlas a perpetual, irrevocable, worldwide, royalty-free, sublicensable, and transferable license to use, reproduce, display, modify, create derivative works from, distribute, and otherwise exploit the Submission in any media for any purpose, without notice, attribution, or compensation. You represent that you own or control the rights to your Submissions, that they are accurate, and that their use by RED Atlas will not violate any law or the rights of any person. Submissions are non-confidential; do not submit anything you wish to keep private or expect to be compensated for. Additional terms in the RED Atlas Social Media Participation and Submission Terms apply to social-media interactions.
9. Data Sources; Disclaimers Specific to Property Data
9.1 Sources. RED Atlas Data is compiled from public records, governmental and quasi-governmental sources, permits and filings, recorded transactions, field collection, licensed third-party sources, and RED Atlas's proprietary processing, modeling, and analytics, principally covering Puerto Rico and Colombia. Public records contain errors, omissions, and lags, and RED Atlas Data may not reflect the current state of any property, title, or market.
9.2 Informational use only. The Service is provided for informational purposes only. RED Atlas is not a licensed real-estate broker, appraiser, title company, law firm, or financial, tax, or investment advisor, and nothing in the Service constitutes legal, tax, accounting, investment, brokerage, engineering, or appraisal advice, an offer or solicitation, or a recommendation to enter into any transaction. Verify all material information with official sources (including the Puerto Rico Registry of Property, CRIM, and their Colombian counterparts) and qualified professionals before acting.
9.3 Automated valuations. Automated valuation model (AVM) outputs, comparable analyses, and market statistics are statistical estimates generated without physical inspection. An AVM output is not an appraisal, has not been prepared by a licensed or certified appraiser, and does not comply with the Uniform Standards of Professional Appraisal Practice (USPAP) or equivalent standards. Where law requires an appraisal, obtain one from a licensed or certified appraiser.
9.4 Not a consumer reporting agency. RED ATLAS IS NOT A "CONSUMER REPORTING AGENCY" AND THE SERVICE DOES NOT CONSTITUTE A "CONSUMER REPORT" UNDER THE U.S. FAIR CREDIT REPORTING ACT (15 U.S.C. § 1681 ET SEQ.) ("FCRA"). YOU SHALL NOT USE THE SERVICE OR ANY RED ATLAS DATA, IN WHOLE OR IN PART, AS A FACTOR IN ESTABLISHING ANY PERSON'S ELIGIBILITY FOR CREDIT, INSURANCE, EMPLOYMENT, HOUSING, TENANCY, GOVERNMENT BENEFITS, OR ANY OTHER PURPOSE REGULATED BY THE FCRA OR ANY SIMILAR LAW.
9.5 Data Use & Disclaimers Notice. The RED Atlas Data Use & Disclaimers Notice, and the Currency Data Disclaimer where currency conversions are displayed, are incorporated into these Terms by reference.
10. Privacy
Our collection and use of personal information in connection with the Service is described in the RED Atlas Privacy Policy, and our use of cookies and similar technologies is described in the RED Atlas Cookie Notice, each available at atlas.red/notices. Information about individuals appearing in RED Atlas Data (such as property owners and parties of record) is described in the RED Atlas Property & Contact Data Privacy Notice. By using the Service you acknowledge these notices.
11. Intellectual Property
11.1 Ownership. The Service and all RED Atlas Data — including the selection, coordination, arrangement, enhancement, and presentation of data; all software, models, interfaces, designs, and documentation; and all copies, improvements, and derivatives of any of the foregoing — are owned by RED Atlas Inc. or its licensors and are protected by copyright (including as compilations and collective works), trade secret, trademark, patent, unfair-competition, misappropriation, and other laws of the United States, Puerto Rico, and other jurisdictions. RED Atlas Data and the Service have been developed, compiled, selected, and arranged through the expenditure of substantial time, effort, and money and constitute valuable intellectual property of RED Atlas. As between you and RED Atlas, RED Atlas retains all right, title, and interest in and to the Service and RED Atlas Data. No rights are granted by implication, estoppel, or otherwise.
11.2 Trademarks. The RED ATLAS logo and KNOW YOUR PROPERTY are trademarks of RED Atlas Inc., the subject of pending U.S. applications (Ser. Nos. 98778205 and 98887513), and RED Atlas, Atlas.red, and RED Atlas product and service names are trademarks, service marks, or trade dress of RED Atlas Inc. You may not use any RED Atlas mark, name, or logo without our prior written consent, except that you may use the plain textual name "RED Atlas" to provide an accurate, non-prominent textual link to atlas.red that does not suggest sponsorship, endorsement, or affiliation. See the RED Atlas Trademark & Patent Notice for permitted forms of attribution and mark usage.
11.3 Patents. The Service is protected by issued United States patents identified in the RED Atlas Trademark & Patent Notice at atlas.red/notices/trademarks-patents, and by patents pending.
11.4 Copyright infringement claims (DMCA). If you believe content on the Service infringes your copyright, send a notice containing the information required by 17 U.S.C. § 512(c)(3) — (a) your physical or electronic signature; (b) identification of the copyrighted work; (c) identification and location (URL) of the allegedly infringing material; (d) your name, address, telephone number, and email; (e) a statement of good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the notice is accurate and that you are, or are authorized to act for, the copyright owner — to RED Atlas Inc., Forward Center, PR-18 & PR-21, San Juan, Puerto Rico 00927, email: copyright@atlas.red.
12. Suspension; Termination
12.1 By you. You may stop using the Service at any time and may cancel your subscription under Section 4.3.
12.2 By RED Atlas. RED Atlas may: (a) suspend or terminate your access immediately and without prior notice if RED Atlas reasonably believes you have breached Sections 2, 5, 6, or 7, that your use poses a security, legal, or data-supplier risk, or that suspension is necessary to comply with law or protect the Service or other users; (b) terminate for any other material breach not cured within ten (10) days of notice; and (c) terminate for convenience on thirty (30) days' notice, in which case Section 4.4 (prorated refund) applies. RED Atlas may also modify or discontinue the Service or any feature; if a discontinuation materially reduces a paid Plan, your remedy is cancellation and a prorated refund of prepaid, unused fees.
12.3 No liability for suspension. RED Atlas is not liable for any suspension or termination made in accordance with these Terms. RED Atlas may investigate suspected violations and cooperate with law enforcement, and reserves all claims against any user of your account.
12.4 Effect of termination. Upon termination or expiration of your subscription or these Terms: all licenses granted to you end; you must cease all use of the Service and, except for Client Deliverables already validly delivered, destroy all RED Atlas Data and copies in your possession or control; and any accrued fees remain payable. Sections 1, 5.5, 6.4, 7, 8, 9, 11, 12.4, and 13 through 20 survive.
13. Disclaimer of Warranties
THE SERVICE AND ALL RED ATLAS DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, RED ATLAS AND ITS SUPPLIERS AND LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TIMELINESS, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. RED ATLAS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT DEFECTS WILL BE CORRECTED; THAT THE SERVICE OR SERVERS ARE FREE OF VIRUSES OR HARMFUL COMPONENTS; OR THAT ANY RED ATLAS DATA, VALUATION, ESTIMATE, OR ANALYSIS IS ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR ANY PURPOSE. YOU BEAR THE ENTIRE RISK AS TO THE USE AND RESULTS OF THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO PORTIONS OF THE ABOVE MAY NOT APPLY TO YOU.
RED Atlas is not responsible for third-party websites, platforms, services, or content linked to or interoperating with the Service (including third-party AI platforms), and provides links and integrations for convenience only, without endorsement.
14. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) IN NO EVENT SHALL RED ATLAS, ITS AFFILIATES, SUPPLIERS, LICENSORS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, OR ANTICIPATED SAVINGS, OR FOR LOSSES ARISING FROM DECISIONS OR TRANSACTIONS MADE IN RELIANCE ON THE SERVICE OR ANY RED ATLAS DATA, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY; AND (B) THE AGGREGATE LIABILITY OF RED ATLAS AND ITS AFFILIATES, SUPPLIERS, AND LICENSORS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU PAID TO RED ATLAS FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE FIRST EVENT GIVING RISE TO LIABILITY (OR ONE HUNDRED U.S. DOLLARS (US$100) IF YOU HAVE PAID NOTHING). THESE LIMITATIONS ARE A FUNDAMENTAL BASIS OF THE BARGAIN AND APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PORTIONS OF THE ABOVE MAY NOT APPLY TO YOU; IN THAT CASE, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED.
Nothing in these Terms limits liability that cannot be limited under applicable law, including liability arising from gross negligence, willful misconduct, or fraud.
15. Indemnification
You agree to indemnify, defend, and hold harmless RED Atlas, its affiliates, suppliers, and licensors, and their respective officers, directors, employees, agents, successors, and assigns, from and against all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' and experts' fees) arising out of or relating to: (a) your use or misuse of the Service or RED Atlas Data, or use through your account, Seats, API keys, or connected AI accounts; (b) your breach of these Terms; (c) your Client Deliverables and any use of them by any recipient; (d) your Submissions; or (e) your violation of any law or the rights of any third party. RED Atlas may assume the exclusive defense and control of any matter subject to indemnification, at your expense, and you agree to cooperate. In any action or proceeding brought by RED Atlas to enforce these Terms or to remedy unauthorized access to or use of the Service or RED Atlas Data in which RED Atlas prevails, you shall pay RED Atlas's reasonable attorneys' fees and costs in addition to any other relief awarded.
16. Governing Law; Venue; Injunctive Relief
16.1 Governing law. These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the United States and, to the extent state-level law applies, the laws of the Commonwealth of Puerto Rico, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
16.2 Venue for non-arbitrable claims. For any dispute not subject to arbitration under Section 17 (including the carve-outs in Section 17.3), the state and federal courts located in San Juan, Puerto Rico shall have exclusive jurisdiction, and you consent to personal jurisdiction and venue there and waive objections of inconvenient forum.
16.3 Injunctive relief. You acknowledge that any breach or threatened breach of Sections 5, 6, 7, or 11 would cause RED Atlas irreparable harm for which money damages are inadequate, and that RED Atlas is entitled to seek injunctive and other equitable relief (without any requirement to post bond) in addition to all other remedies.
17. Dispute Resolution: Informal Resolution, Arbitration, and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES INDIVIDUAL ARBITRATION OF MOST DISPUTES AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.
17.1 Informal resolution first. Before initiating any arbitration or court proceeding (other than under Section 17.3), the party asserting a dispute shall send the other a written description of the dispute — for disputes you raise, by email to legal@atlas.red with your name, account email, a description of the dispute and its factual basis, and the specific relief sought, on an individual basis. The parties shall attempt in good faith to resolve the dispute for sixty (60) days from receipt (including, on request of either party, by one telephone or video conference). This informal process is a mandatory condition precedent to any proceeding, and all applicable limitations periods and filing deadlines are tolled during it.
17.2 Agreement to arbitrate. Except as provided in Section 17.3, you and RED Atlas agree that any claim, dispute, or controversy between you and RED Atlas (or its affiliates, officers, directors, employees, or agents) arising out of or relating to the Service, RED Atlas Data, these Terms, or their formation, interpretation, breach, or validity — including the scope, enforceability, and arbitrability of this Section, and claims that arose before this agreement — shall be resolved exclusively by final and binding arbitration administered by JAMS before a single arbitrator under the applicable JAMS rules (including, for individual consumers, the JAMS Consumer Arbitration Minimum Standards) in effect when the demand is filed. This agreement involves interstate commerce and is governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16. The seat of arbitration is San Juan, Puerto Rico; hearings for U.S. residents will be held by videoconference or, on request, at a location reasonably convenient to you as the JAMS rules provide; the arbitrator shall apply Puerto Rico law consistent with the FAA. The arbitrator may award any relief available in court on an individual basis, consistent with these Terms. Judgment on the award may be entered in any court of competent jurisdiction. A demand initiating arbitration shall also be emailed to legal@atlas.red.
17.3 Carve-outs. Notwithstanding Section 17.2: (a) either party may bring an individual claim in small-claims court for disputes within that court's jurisdiction; (b) either party may bring an action in the courts described in Section 16.2 for claims relating to intellectual-property rights, scraping, unauthorized access to or misuse of the Service or RED Atlas Data, breach of Sections 5, 6, 7, or 11, or misappropriation or unfair competition, and for injunctive or other equitable relief in connection with such claims; and (c) either party may seek a declaratory judgment on whether a claim is time-barred or within small-claims jurisdiction. Bringing an action under this Section 17.3 does not waive the right to arbitrate other claims.
17.4 Class action and jury waiver. ALL PROCEEDINGS UNDER THESE TERMS — IN ARBITRATION OR COURT — SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS. NEITHER YOU NOR RED ATLAS MAY BRING, PARTICIPATE IN, OR RECOVER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE-ATTORNEY-GENERAL, OR REPRESENTATIVE PROCEEDING, AND THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS OR PRESIDE OVER ANY REPRESENTATIVE PROCEEDING, EXCEPT AS SET OUT IN SECTION 17.5 OR WITH THE WRITTEN CONSENT OF ALL PARTIES. TO THE EXTENT A CLAIM PROCEEDS IN COURT, YOU AND RED ATLAS EACH WAIVE THE RIGHT TO A JURY TRIAL.
17.5 Mass filings. If twenty-five (25) or more arbitration demands asserting similar claims are filed against RED Atlas by or with the assistance or coordination of the same or coordinated counsel or organizations, the parties agree that the JAMS Mass Arbitration Procedures and Guidelines shall apply, and that the demands shall be resolved in staged batches of up to one hundred (100), with each batch assigned to a single arbitrator, and demands not yet in an active batch held in abeyance (with limitations periods tolled and no fees due for them until batched). Following resolution of the first batch, the parties shall engage in a global mediation before a JAMS mediator for up to ninety (90) days before further batches proceed. If this Section 17.5 is held unenforceable as to a demand, that demand shall proceed in the courts described in Section 16.2 and not in arbitration.
17.6 Costs. Payment of JAMS filing, administrative, and arbitrator fees is governed by the JAMS rules and, for consumers, the JAMS Consumer Arbitration Minimum Standards (under which the consumer's filing fee is currently capped at US$250). If you demonstrate that the costs of arbitration would be prohibitive compared to the costs of litigation, RED Atlas will pay the filing and hearing fees the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. The arbitrator may award sanctions or reallocate fees for claims or filings found frivolous, brought in bad faith, or filed without completing Section 17.1, consistent with Federal Rule of Civil Procedure 11 standards and the JAMS rules. Each party otherwise bears its own attorneys' fees unless applicable law or these Terms provide otherwise.
17.7 Thirty-day right to opt out. You may opt out of this arbitration agreement (Sections 17.2, 17.4, and 17.5) by emailing legal@atlas.red with the subject line "ARBITRATION OPT-OUT," including your name and account email, within thirty (30) days of the date you first accept these Terms (or first use the Service after the effective date above, whichever is later). Opting out does not affect any other provision of these Terms, and neither party will be bound by this arbitration agreement if you validly opt out.
17.8 Changes to this Section. RED Atlas will provide at least thirty (30) days' notice of material changes to this Section 17. Changes apply prospectively to claims not yet filed and will not apply to any dispute for which the informal-resolution process began, or a proceeding was filed, before the change took effect. Your continued use of the Service thirty (30) days after such notice constitutes acceptance of the changes.
17.9 Severability of this Section. If any part of this Section 17 other than Section 17.4 is found invalid or unenforceable, the remainder shall be enforced as if the invalid portion were not included. If Section 17.4 (class waiver) is found invalid or unenforceable as to a particular claim, then this entire Section 17 shall be null and void as to that claim, which shall proceed in the courts described in Section 16.2. If Section 17.5 is found invalid as to a demand, Section 17.5's final sentence governs.
17.10 Release acknowledgment. To the extent you settle or release any claim against RED Atlas, you waive the benefits of California Civil Code Section 1542 and any similar law of any jurisdiction providing that a general release does not extend to claims the releasing party does not know or suspect to exist at the time of the release.
18. Compliance; Sanctions and Export Controls
18.1 Lawful use. You represent and warrant that you will use the Service in compliance with all applicable laws, and that neither you nor anyone acting on your behalf will use the Service, or anything created with it, in connection with activities relating to weapons proliferation, terrorism, corruption, money laundering, tax evasion, human-rights violations, or other similarly egregious activities.
18.2 Sanctions. You represent, warrant, and covenant that you are not, and are not acting for or on behalf of: (a) any person or entity located in, organized under the laws of, ordinarily resident in, or the government of, any country or region subject to comprehensive sanctions of the United Nations, United States, European Union, or United Kingdom (currently including Cuba, Iran, North Korea, Syria, and the Crimea, so-called Donetsk, and so-called Luhansk regions of Ukraine); or (b) any person or entity whose property is blocked, or with whom dealings are restricted, by any such authority. You shall not use the Service, or anything created using it, in, for the benefit of, or in connection with any such jurisdiction or person, or for any purpose prohibited by applicable economic sanctions or export-control laws. Each use of the Service constitutes a renewal of these representations. RED Atlas may suspend or terminate the Service immediately as necessary to comply with sanctions or export-control laws.
19. Additional Terms for Consumers in the EEA, United Kingdom, and Switzerland
19.1 Scope. This Section 19 applies to you if you are a natural person habitually resident in the European Economic Area, the United Kingdom, or Switzerland and you use the Service wholly or mainly for purposes outside your trade, business, craft, or profession (an "EEA/UK Consumer"). If this Section conflicts with any other provision of these Terms, this Section prevails for EEA/UK Consumers.
19.2 Mandatory rights preserved. Nothing in these Terms excludes, limits, or restricts any right or remedy that applicable law grants you as a consumer and that cannot be waived or limited by contract — including your statutory remedies if the Service does not conform to the contract (under the laws implementing Directive (EU) 2019/770 on digital content and digital services, or the UK Consumer Rights Act 2015). The disclaimers in Section 13 and the limitations in Section 14 apply to you only to the extent permitted by those laws, and nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for intent or gross negligence where such liability cannot be excluded.
19.3 Governing law and courts for EEA/UK Consumers. These Terms are governed by the law specified in Section 16.1; however, as an EEA/UK Consumer you additionally enjoy the protection of the mandatory provisions of the law of the country in which you habitually reside, and nothing in these Terms deprives you of that protection. You may bring proceedings relating to these Terms in the courts of your country of habitual residence, and proceedings against you may be brought only in those courts. Section 17 (mandatory arbitration, class action waiver, and jury waiver) does not apply to EEA/UK Consumers; the informal-resolution process in Section 17.1 remains available to you on a voluntary basis.
19.4 Alternative dispute resolution. We will consider requests to participate in consumer alternative-dispute-resolution procedures in good faith on a case-by-case basis, but we are not obliged to participate and, for consumers in Germany, we hereby state pursuant to § 36 of the German Verbraucherstreitbeilegungsgesetz (VSBG) that RED Atlas is neither willing nor obliged to participate in dispute-settlement proceedings before a consumer arbitration board. (The European Commission's Online Dispute Resolution platform was discontinued in July 2025.) Complaints may be addressed to RED Atlas Support, and you may also contact the consumer-protection authority in your country.
19.5 Provider identification. The Service is provided by RED Atlas Inc., Forward Center, PR-18 & PR-21, San Juan, Puerto Rico 00927, United States; support: RED Atlas Support.
20. General
20.1 Changes to the Service. RED Atlas may change the content, features, or technical specifications of the Service at any time, subject to Section 12.2(c) for material reductions to paid Plans.
20.2 Notices. RED Atlas may provide notices by email to your account address, through the Service, or by posting on atlas.red. You may send legal notices to RED Atlas Inc., Attn: Legal, Forward Center, PR-18 & PR-21, San Juan, Puerto Rico 00927, and by email to legal@atlas.red.
20.3 Assignment. You may not assign or transfer these Terms or your subscription. RED Atlas may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
20.4 Entire agreement; order of precedence. These Terms, the documents incorporated by reference (including the Plan terms displayed at purchase, the Privacy Policy, the Data Use & Disclaimers Notice, the Currency Data Disclaimer, the Trademark & Patent Notice, and the Social Media Participation and Submission Terms), and any additional terms presented for specific features constitute the entire agreement between you and RED Atlas regarding the Service and supersede all prior agreements on that subject, including the RED Atlas Terms of Service dated 2021. Terms you propose that add to or conflict with these Terms are expressly rejected. If you later enter into an Enterprise agreement, it governs your organization's subscription from its effective date.
20.5 Severability; waiver; interpretation. If any provision of these Terms is held invalid or unenforceable, it shall be enforced to the maximum extent permissible and the remainder shall remain in effect. No failure or delay by RED Atlas in exercising any right waives that right; waivers must be in a writing signed by an authorized officer of RED Atlas. Headings are for convenience only. "Including" means "including without limitation."
20.6 Force majeure. RED Atlas is not liable for any delay or failure caused by events beyond its reasonable control, including acts of God, natural disasters, power or telecommunications failures, acts of government, labor disputes, data-supplier failures, and internet or hosting disturbances.
20.7 Language. These Terms are drafted in English. RED Atlas may provide courtesy translations (including Spanish); the English version controls to the extent permitted by applicable law.
20.8 U.S. operation. The Service is operated from the Commonwealth of Puerto Rico, United States. RED Atlas makes no representation that the Service is appropriate or available in other locations; those who access it from other locations do so at their own initiative and are responsible for local compliance.
20.9 Contact. Questions about these Terms: legal@atlas.red. Support: RED Atlas Support. Privacy: privacy@atlas.red.
